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Frequently Asked Questions

Deliveries 

DO YOU DELIVER TO MY AREA? 

We deliver 6 days a week (we do not deliver on Sunday and public holidays) and to all Hong Kong areas within 1-2 working days from order confirmation with the exception arrangements for the following areas. 

Goods will be delivered to the following areas within 2-3 working days:
SAI KUNG (Outside Tai Mong Tsai Road) / DISNEYLAND / CHEK LAP KOK / LAU FAU SHAN / LUNG KWU TAN / LAM TSUEN YUEN LONG / LAM TSUEN TAI PO / LION ROCK / KAM SHAN / TAI MO SHAN / TAI LAM / PAT SIN LENG / MA WAN / DISCOVERY BAY

We regret that we cannot deliver to the following areas for the time being:
SHA TAU KOK (RESTRICTED AREA) / TA KWU LING / MAN KAM TO / MAI PO / LOK MA CHAU / RESTRICTED AREA / LO WU / KWUN YAI SHAN (SHA TIN ROAD to KWUN YAI TEMPLE) / LEI YUE MUN HOI WAN ROAD / ALL COUNTRY PARK AREA / HOK TAU / LUK KENG / LAU FAU SHAN / LIAN O / CHUEN WAN / PAK TAM CHUNG / HOI HA WAN / PO TOI O / YUNG SHUE O / TAI MIU / UPPER & LOWER WO CHE / FA SAM HANG / ISLAND DISTRICT (with the exception of TUNG CHUNG, MA WAN and DISCOVERY BAY)

WHAT ARE YOUR DELIVERY TIMESLOTS?

Following are our delivery timeslots, subject to change depending on the traffic on the day:

• A timeslot:09:00 – 13:00

• B timeslot:13:00 – 17:00

• C timeslot:17:00 – 19:00


WHAT ARE YOUR DELIVERY CHARGES?

We deliver for FREE with our online shopping service (subject to a minimum spend of $500). 

HOW DO I CONTACT YOU TO CHECK ON THE DELIVERY STATUS?

You can contact our Customer Service Team on 931 77677 (call or whatsapp) quoting your order reference. 

WHAT HAPPEN IF YOU ARE OUT WHEN WE DELIVER YOUR ORDER?

Our delivery team will contact with you on the phone prior to delivery. If you haven't provided a contact phone number on your account, you can contact us for more information on your delivery.

HOW DO YOU TRANSPORT MY ORDERS?

All our goods are kept in optimum storage conditions throughout the delivery. For example, all frozen products will be delivered by frozen delivery vehicle. 

HOW DO I CONTACT YOU AFTER THE DELIVERY HAS ARRIVED?

You can contact our Customer Service Team on 931 77677 (call or whatsapp) quoting your order reference. 

Ordering

HOW DO I REGISTER FOR ONLINE SHOPPING?

You can visit our website and sign up by entering some basic information. Once signed up with us, you can easily place order using our online shopping platform. 

WHAT ARE YOUR OPENING HOURS FOR ONLINE SHOPPING?

We never close. We are open 24 hours a day, 7 days a week, 365 days a year!

HOW DO I AMEND OR CANCEL ONLINE ORDER?

You can contact our Customer Service Team on 931 77677 (call or whatsapp) quoting your order reference for assistance. 

WHERE CAN I GET HELP ON TECHNICAL ISSUE?

You can contact our Customer Service Team on 931 77677 (call or whatsapp) for assistance. 

DO I GET DISCOUNT FOR BUYING LARGE QUANTITIES?

Our pricing is already set at a competitive level therefore we do not offer further discounts on large quantities purchases.

CAN I VIEW THE ORDER I HAVE PLACED?

Yes, you can log in with your registered email and password at any time to view your order. 

Payments

WHAT PAYMENT METHOD CAN I USE TO CHECKOUT?

We use Stripe (a worldwide secured payment system accepting all major credit cards i.e. Visa, MasterCard), PayMe, PayPal and FPS (Faster Payment System). Please note, we do not accept cards with a foreign billing address on our online orders.

WHAT IS YOUR REFUND POLICY?

You can contact our Customer Service Team on 931 77677 (call or whatsapp) quoting your order reference for assistance. You can also visit our return policy section for more details. 

WHEN DO YOU TAKE PAYMENT FOR PLACING ORDER?

Payment will be processed during checkout, payment will be taken once card is checked via our system. 

General 

WHAT IS YOUR REGISTERED OFFICE ADDRESS?

Unit 2512, 25/F Langham Place Office Tower, 8 Argyle Street, Mong Kong, Kowloon 

HOW SOON WILL YOU REPLY WHEN I LEFT YOU A MESSAGE VIA VOICE CALL, EMAIL OR WHATSAPP?

We aim to reply to customers as soon as possible. If you have any problems contacting us via email or whatsapp, please call our Customer Service Team at 931 77677 to let us know.

ARE YOUR ON FACEBOOK OR INSTAGRAM?

Yes, we are on both. Please like us at Bare Foods 煮意樂